As artificial intelligence transforms workplaces globally, a concerning trend has emerged: organizations are investing heavily in AI technology but neglecting the human skills needed to leverage it effectively.
A proprietary study surveying over 200 senior technology professionals—including AI practitioners, cybersecurity leaders, and IT executives—has uncovered a critical disconnect. While respondents overwhelmingly recognize that human-centered skills are vital for success in the AI age, most acknowledge their organizations aren't equipped to develop these capabilities.
The findings align with broader industry research. According to McKinsey's recent workplace AI report, 46 percent of leaders identify workforce skill gaps as a significant barrier to AI adoption. Similarly, Deloitte's 2025 Global Human Capital Trends survey found that learning and development was the talent process most in need of reinvention due to AI-related disruption.
What specific human skills are lacking? The research highlights problem-solving, adaptability, and collaboration as particularly critical. As AI increasingly handles routine tasks, employees must develop stronger critical thinking abilities to manage complex decisions beyond AI's capabilities. Universum's research indicates only 6% of employees feel very comfortable using AI in their roles, while nearly one-third report distinct discomfort.
The consequences of this skills gap are significant. Organizations report slower AI tool development, reduced innovation, and challenges in remaining competitive. Without addressing both technical and human skill development, companies risk falling behind as AI continues reshaping industries.
Experts recommend organizations take a more holistic approach to AI implementation by integrating skill-building with practical experience, creating mentorship opportunities, and fostering environments where learning and innovation are celebrated. Those that successfully bridge this gap will be better positioned to thrive in an increasingly AI-driven business landscape.